Shipping Timeframe:

Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.

For domestic orders, please allow 3-7 business days for standard shipping. If you opt for expedited shipping, you can expect your order to arrive within 1-3 business days.

International shipping times vary and can range from 7-21 business days, depending on the destination and any customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.

Return Policy:

We want you to be completely satisfied with your purchase from Silky Slumberzzz. If you're not happy with your order for any reason, we offer a hassle-free return policy.

Conditions for Returns:

1. Initiating a Return:
2. Return Eligibility:
3. Return Shipping:

Refund Process:

Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team!

While we do not recommend using the head positioner in a car seat while vehicle is in motion. It can be used in car seats, infant chairs, swings, and loungers when not in motion.

Safe Back to Sleep recommends that babies do not use pillows or items that can cause suffocation or cover their faces, such as large pillows, stuffed animals, loose blankets, and crib bumpers. Our unique pillows are specifically designed and contoured for babies, ensuring they do not pose a suffocation risk. They have been trialed on babies with monitored vital signs, showing no evidence of harm linked to their use.

The sooner you start using our products, the better results you will have. Our products can be used as soon as the baby is born. 

Consistency is key! To guarantee results, we recommend that baby uses the products as much as possible.